> ## Documentation Index
> Fetch the complete documentation index at: https://tendrill.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact & Support

> Get help when you need it

## We're here to help

Whether you have a question, need troubleshooting help, or want to provide feedback, we're always available. Here's how to reach us.

## Support Channels

<CardGroup cols={2}>
  <Card title="Text Tendrill" icon="comment">
    **Fastest for quick questions**

    Just text "help" or ask your question directly. Tendrill can answer most questions instantly.

    Examples:

    * "Help with connection"
    * "How do I set alerts?"
    * "Cancel my subscription"
  </Card>

  <Card title="Email Support" icon="envelope">
    **Best for detailed issues**

    [david@tendrill.ai](mailto:david@tendrill.ai)

    Response time: Within 24 hours

    Include your phone number and a description of your issue.
  </Card>
</CardGroup>

## Self-Service Resources

Before reaching out, check if these resources can help:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/faq">
    Answers to the most common questions
  </Card>

  <Card title="Connection Troubleshooting" icon="wrench" href="/connecting-accounts/troubleshooting">
    Fix brokerage connection issues
  </Card>

  <Card title="Getting Started" icon="rocket" href="/getting-started/quickstart">
    Step-by-step setup guide
  </Card>

  <Card title="Features Guide" icon="bolt" href="/features/proactive-alerts">
    Learn how to use all features
  </Card>
</CardGroup>

## What to Include in Your Request

To help us resolve your issue quickly, please include:

<AccordionGroup>
  <Accordion title="For account or billing issues" icon="user">
    * Phone number registered with Tendrill
    * Description of the issue
    * Screenshots if applicable
  </Accordion>

  <Accordion title="For connection problems" icon="link">
    * Which brokerage you're trying to connect
    * Error message (if any)
    * Steps you've already tried
    * Screenshots of any errors
  </Accordion>

  <Accordion title="For data discrepancies" icon="calculator">
    * Which account/holding is affected
    * What you expected to see
    * What you're actually seeing
    * Screenshot comparison if possible
  </Accordion>

  <Accordion title="For feature requests" icon="lightbulb">
    * What you'd like to see
    * How you'd use it
    * Any examples from other products
  </Accordion>
</AccordionGroup>

## Response Times

| Channel                             | Typical Response |
| ----------------------------------- | ---------------- |
| Text to Tendrill (automated)        | Instant          |
| Text to Tendrill (human escalation) | Within 4 hours   |
| Email support                       | Within 24 hours  |
| Priority support (Premium)          | Within 4 hours   |

## Common Support Requests

### Account Issues

<AccordionGroup>
  <Accordion title="I can't log in">
    1. Make sure you're using the correct phone number
    2. Request a new verification code
    3. Check that you're not blocking Tendrill's number
    4. Email [david@tendrill.ai](mailto:david@tendrill.ai) if issues persist
  </Accordion>

  <Accordion title="I want to change my phone number">
    Text "change phone number" or email [david@tendrill.ai](mailto:david@tendrill.ai) with:

    * Your current phone number
    * Your new phone number
    * Verification that you own both numbers
  </Accordion>

  <Accordion title="I want to cancel my subscription">
    Text "cancel subscription" or manage from your dashboard at tendrill.ai. Your account will remain active on the free tier.
  </Accordion>
</AccordionGroup>

### Technical Issues

<AccordionGroup>
  <Accordion title="Tendrill isn't texting me back">
    1. Send a simple message like "hello"
    2. Check that Tendrill's number isn't blocked
    3. Verify your phone can receive SMS
    4. Try again in a few minutes
    5. Email support if issues persist
  </Accordion>

  <Accordion title="My data looks wrong">
    1. Text "refresh my portfolio"
    2. Check that your accounts are still connected
    3. Wait 24 hours for recent trades to sync
    4. Contact support with specifics if still incorrect
  </Accordion>

  <Accordion title="Alerts aren't working">
    1. Verify your alert settings: "What alerts do I have?"
    2. Check that the condition hasn't already been met
    3. Confirm your account is still connected
    4. Reset the alert: "Cancel \[alert] then set it again"
  </Accordion>
</AccordionGroup>

## Feedback & Feature Requests

We love hearing from users! Share your thoughts:

<Card title="Send Feedback" icon="paper-plane" href="mailto:feedback@tendrill.ai">
  [feedback@tendrill.ai](mailto:feedback@tendrill.ai) - Tell us what you think
</Card>

**What we want to hear:**

* Features you'd love to see
* Things that confused you
* What you like about Tendrill
* How we can improve

## Community

Join other Tendrill users:

<CardGroup cols={2}>
  <Card title="Discord" icon="discord" href="https://discord.gg/tendrill">
    Join our community server
  </Card>

  <Card title="Twitter" icon="x" href="https://x.com/tendrill">
    Follow for updates
  </Card>
</CardGroup>

## Specialized Contacts

| Topic                 | Contact                                             |
| --------------------- | --------------------------------------------------- |
| **General support**   | [david@tendrill.ai](mailto:david@tendrill.ai)       |
| **Security concerns** | [security@tendrill.ai](mailto:security@tendrill.ai) |
| **Privacy requests**  | [privacy@tendrill.ai](mailto:privacy@tendrill.ai)   |
| **Press inquiries**   | [press@tendrill.ai](mailto:press@tendrill.ai)       |
| **Partnerships**      | [partners@tendrill.ai](mailto:partners@tendrill.ai) |

## Status & Outages

Check if Tendrill is experiencing any issues:

<Card title="System Status" icon="signal" href="https://status.tendrill.ai">
  Check current system status and any ongoing incidents
</Card>

***

<Note>
  **We read every message.** Whether it's a bug report, feature idea, or just to say hi - we appreciate you taking the time to reach out.
</Note>