> ## Documentation Index > Fetch the complete documentation index at: https://tendrill.ai/docs/llms.txt > Use this file to discover all available pages before exploring further. # Disconnecting & Deleting Data > How to remove your accounts and delete your data ## You're always in control Whether you want to disconnect one account, remove all connections, or delete your entire Tendrill account, the process is straightforward. Here's how to manage your data. ## Options available | Action | What It Does | Your Data | | --------------------------- | ---------------------- | --------------------------- | | **Disconnect one account** | Removes one brokerage | That account's data deleted | | **Disconnect all accounts** | Removes all brokerages | All portfolio data deleted | | **Delete Tendrill account** | Removes everything | Complete data deletion | ## Disconnecting a single account If you want to remove one brokerage but keep using Tendrill: ### Via dashboard Navigate to your account settings Click on the account you want to remove Confirm when prompted ### Via text ``` You: Disconnect my Fidelity account Tendrill: Are you sure you want to disconnect your Fidelity account? I'll stop monitoring those holdings. Type "yes" to confirm. You: yes Tendrill: ✅ Fidelity account disconnected. • Holdings from that account: Removed • Alerts for those positions: Cancelled • Your other accounts: Still connected You can reconnect anytime. ``` ### What happens next * **Immediately**: Tendrill loses access to that account * **Within 24 hours**: All data from that account is deleted * **Alerts**: Any alerts for stocks only in that account are cancelled * **Other accounts**: Unaffected ## Disconnecting all accounts To remove all brokerage connections while keeping your Tendrill account: ``` You: Disconnect all my accounts Tendrill: This will disconnect all 3 of your brokerage accounts: • Fidelity Individual • Vanguard IRA • Robinhood I'll stop monitoring your portfolio and delete all holdings data. Your Tendrill account will remain active for future use. Type "disconnect all" to confirm. You: disconnect all Tendrill: ✅ All accounts disconnected. • All holdings data: Deleted • All alerts: Cancelled • Your account: Still active You can reconnect accounts anytime by texting "connect account" or visiting tendrill.ai. ``` ## Deleting your Tendrill account For complete account deletion: ### Via text ``` You: Delete my account Tendrill: ⚠️ Account deletion request This will permanently delete: • Your Tendrill account • All connected brokerage accounts • All conversation history • All preferences and alerts This cannot be undone. To confirm, type "delete my account permanently" You: delete my account permanently Tendrill: ✅ Account deletion initiated. • All connections: Terminated • All data: Queued for deletion • Timeline: Completed within 24 hours Thank you for trying Tendrill. If you ever want to return, you're always welcome. 👋 ``` ### Via email Email [delete@tendrill.ai](mailto:delete@tendrill.ai) with: * Subject: "Account Deletion Request" * Body: Your phone number and confirmation We'll process within 24 hours and confirm via email. ## What gets deleted ### Immediately upon disconnection * Access to your brokerage account(s) * Real-time monitoring stops * No new data collected ### Within 24 hours * Holdings and positions data * Account balances * Transaction history * Active alerts for removed positions ### Within 30 days * Backup copies are purged * Audit logs (anonymized) may remain for security ### Preserved unless you request deletion * Conversation history (can be deleted separately) * Anonymized usage statistics ## Deleting conversation history only If you want to keep your accounts connected but clear your chat history: ``` You: Delete my conversation history Tendrill: This will delete all our previous conversations. I won't remember past questions or context. Your connected accounts and alerts will stay active. Type "clear history" to confirm. You: clear history Tendrill: ✅ Conversation history cleared. I've forgotten our previous chats. Your portfolio monitoring continues as normal. How can I help? ``` ## Managing via Plaid You can also manage connections through Plaid's consumer portal: This is Plaid's official consumer portal Verify your identity You'll see all apps using Plaid with your accounts Click to disconnect Tendrill's access Manage all your financial app connections in one place ## After deletion ### What you'll experience * No more texts from Tendrill * Cannot log in to dashboard * No access to historical insights ### If you want to return * Sign up fresh with your phone number * Reconnect your accounts * Start building history again We don't penalize returning users - you're always welcome back! ## Data deletion verification Want proof your data was deleted? ``` You: Confirm my data was deleted Tendrill: I don't have any records associated with this phone number. If you previously had an account, it has been fully deleted. Would you like to create a new account? ``` ## FAQ * Active data: Within 24 hours * Backup copies: Within 30 days * You'll receive confirmation when complete No. Deletion is permanent and cannot be undone. Make sure you really want to delete before confirming. No. Disconnecting from Tendrill doesn't affect your brokerage account in any way. The connection was read-only and one-directional. Instead of deleting, you can: * Text "pause alerts" to stop notifications temporarily * Disconnect accounts but keep your Tendrill account * Resume anytime without losing settings ## Need help? Get help with deletion requests Questions about your data